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Home » FAQ

FAQ
Why buy from J.C. Ricard Inc.?

Are the prices shown are the wholesale or retail prices?

Do you have a minimum order?

What are your shipping standards?

Do you have a guarantee for the products you sell?

What are your sales terms?

Do you make custom items?

Will you add sales tax to my order?



Why buy from J.C. Ricard Inc.?

We are known for our service, product selection and our competitive prices. We served the Quebec Winter Carnival, The Festival d'ete de Quebec, Just for Laughts Festival, etc. We also did several special projects with Parcs Canada, National Historic Sites, Montreal Biodome, Montreal Botanical Garden, Olympic Stadium, Parc de la Chute Montmorency, etc.

We have the widest selection of Canada gifts and souvenirs on the net (mugs, musical spoons, voyageur sash (ceinture fleche or metis sash), key chains, playing cards, magnets, flags, collectibles, Canadiana, license plates, patches, etc.! Here is a short list of items we carry in stock: Canada souvenirs, Quebec souvenirs, Acadian souvenirs, Cheeringstuff.comT cheering items (noise makers) for sport and special events (horns, cow bells, cheering sticks (cheer sticks, thunder sticks), sport horns, rattles, megaphones, etc.). No matter your needs, you will find the product you are looking for.


Are the prices shown are the wholesale or retail prices?

All our items are priced suggested retail prices. Wholesale prices are available on all our products. Please contact us for more details.

Do you have a minimum order?

We do not have minimum orders for our Virtual store. However for the Wholesale site, the minimum order is $250.00. All orders below the minimum will be invoiced at retail price.

What are your shipping standards?

We operate according to the following philosophy: Every order should be shipped within 48 hours. It is possible that this philosophy gets overruled in some peak periods. In this case, we do our best to ship at our earliest convenience. We ship all our orders by courier. The average delay for our Canadian customers is 3 to 5 opening days. For the orders shipped to the United States, plan 4 to 8 opening days and up to 8 weeks for International destinations. We also offer a rush service.


Do you have a guarantee for the products you sell?

All merchandise distributed by J. C. Ricard Inc. is unconditionally guaranteed to be free from defects of material and workmanship. Any defective merchandise has to be returned in its original packaging and will be replaced or refunded at our discretion. Please contact our customer service for more information.


What are your sales terms?

Any order has to be paid before being prepared and shipped (unless you already have an account open in good standing). We accept the following payments: Credit cards (Visa, Master Card, Amex), advance cheques, money orders and wire transfers. We also offer net 30 days terms for the customers that have an account open in good standing. To open a new account, please click here. Our credit department reserves the right to accept or deny any account application form.

All sales are final. No returns or exchange unless a written authorisation from the management.


Do you make custom items?

Yes! Please visit our Custom products of our site. You can also contact us for any specific request.


Will you add sales tax to my order?

Canadian residents and companies will have 5% GST (Quebec residents add another 7.5%) added to their order. All merchendise shipped to the USA or overseas are shipped tax free. However, some products may be subject to import taxes (to be collected by your local authorities upon reception). As each coutry has different rules, we suggest you to contact your loval authorities for more informations.
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